Coronavirus (COVID-19) Water Payment Information
The Mississippi Public Service Commission has temporarily suspended disconnection of utility services, including water services, through May 26, 2020 in response to the outbreak of COVID-19.
The Public Service Commission Order states that customers should continue to pay their utility bills for utility services utilized during this time. PSC Commissioners encourage customers to continue paying their bills to avoid extreme balances at the end of the 75 days and to work with your service providers should other matters cause hardships.
Should you experience financial hardships due to COVID-19, please contact the Water Dept. to make a long-term payment plan. Once the PSC order is lifted, the City will resume disconnections of service for failure to pay. Please do not wait until the end of May to set up a plan with the City.
For the welfare of our customers and staff, please make every attempt to follow CDC guidelines for social distancing by utilizing the drop boxes (City Hall, Public Works, Municipal Annex) and the Drive-thru window at Public Works for your transactions.
Distance payment options:
- Dropboxes at City Hall, Municipal Annex and Public Works.
- Online at www.ClintonMS.org.
- Call 601-202-4382 to pay your bill through our automated water bill payment system. Customers wishing to utilize the service will need their account number.
Establishing New Service
To arrange water service, apply in person at the City Public Works Facility located at 525 Springridge Road. There is a non-refundable service fee for homeowners of $125.00 to set up water service with the City of Clinton and $175.00 for customers who rent or lease. Customers transfering service from one location to another will be charged a $75 service fee.
Required documents to establish service
- Photo ID
- If you own your property, mortgage document
- If you rent your property, lease agreement
Customers are mailed bills monthly for water usage; the billing also includes the sanitary sewer charge and the solid waste disposal fee.
Water payments are due by 4:00 pm on the last business day prior to the 20th of each month. Accounts with payments not received by 4:00 pm on the last business day prior to the 20th will automatically be charged a $15.00 late fee the first month of non-payment.
For those accounts that carry a balance over from the previous month, the entire balance due on the account must be paid in order to avoid interruption of service. Service will not be reinstated until the account is paid in full.
No water service will be reinstated due to nonpayment after 4:00 p.m. or on weekends and holidays, the water department will begin the normal reconnection process the next business day. If water is reconnected by anyone other than an authorized agent of the City, there will be an additional $100.00 tamper fee plus the cost of any damage to locks or meters. There is a $35.00 charge for all returned checks·and the water may be disconnected without prior notice, all charges and fees must be paid in cash before service is restored.
Payments are accepted from 7:00 a.m. until 4:00 p.m. Monday through Friday in the Water Department.
Payment options include:
- bank draft
- credit card (convenience fee applies)
Payment drop boxes are located at City Hall, 300 Jefferson St., Public Works, 525 Springridge Rd., and Clinton Municipal Annex, 961 Hwy 80 E., and are available 24-hours a day until 4:00 p.m. on the last business day before the 20th of each month at which time they will be locked until the end of the month.
Water customers may call 601-202-4382 to pay their bill through our automated water bill payment system. Customers wishing to utilize the service will need their account number. Online by credit card.
The City of Clinton water customers are fortunate because they enjoy an abundant water supply from two excellent quality ground water sources, the Sparta and Cockfield aquifers.We pump this water from nine deep wells, of which six pull from the Sparta and three from the Cockfield aquifers. The City Of Clinton has a total of five elevated storage tanks with a combined capacity of 2.9 million gallons of drinking water. The average daily consumption for 2017 was 3.5 million gallons, which travel through approximately 175 miles of water mains.
Water meter maintenance, such as broken lids, missing lids, broken meters, curb stops or shut off valves is performed by the Water Maintenance crew. The work is scheduled by the Public Works Department at 601-924-2239.